CAUDAN ARTS CENTRE PURCHASE POLICY

Caudan Development Ltd (“CDL” or “we”) is a public company with limited liability duly registered under the laws of the Republic of Mauritius, having its registered office situated at 8th Floor, Dias Pier Building, Le Caudan Waterfront, Port Louis, Mauritius.

CDL is responsible for the management of several buildings which are situated at Le Caudan Waterfront, Port Louis. One of these buildings, the Caudan Arts Centre (“the CAC”), which will be opening in December 2018, intends to cater, mainly through its main theatre, for music, art, dialogue, conferences and events in Mauritius.

CDL is pleased to offer you the opportunity to purchase tickets for such events through www.caudanartscentre.com (“the website”). Our goal is to make your purchasing experience easy, efficient and equitable, so we can get you on your way to live events as quickly as possible. This Purchase Policy is designed to ensure your satisfaction and understanding of the purchase process on the website.

The domain name www.caudanartscentre.com, as well as its contents are the sole property of CDL.

By accessing and using the services offered through the website, you agree that you have read and accept to be bound by the terms of this Purchase Policy document, Other Terms and Conditions and Privacy Policy found on the website

  1. INTRODUCTION

    1. This Purchase Policy sets out the terms and conditions applicable to any purchases you make from the website. If you are making a purchase online, this Purchase Policy also incorporates our Terms of Use.

    1. CDL sells tickets from several distribution points, including online (desktop, mobile website) and at the box office located at the CAC.

    1. Please note, all seating maps and charts displayed during the purchase process are for guidance only, and reflect the general layout for the venue for particular events. For some events, the layout and specific seat locations may vary without notice.

    1. In this Purchase Policy, we refer to any products and services offered for sale by us as “item(s)”.

    1. Please note, tickets cannot be exchanged or refunded after purchase, save as set out in this Purchase Policy.

    1. Our Purchase Policy does not apply to any purchases made from any third party, CDL therefore shall not be responsible for any aspects of your purchase from any third party.

 

  1. CONTRACT

    1. In order to make a purchase from the website, you must have a valid credit card issued in your name. You will need to provide basic details about yourself including your name and email address that we can contact you on and where your tickets will be sent. You may also choose to provide us with additional contact details to allow us to reach you more easily and better serve you.

    1. Any purchase from us is subject to: (i) this Purchase Policy; (ii) any special terms and conditions stated to be applicable to an event; (iii) the terms and conditions of the event partner(s) and/or event; and (iv) any venue terms and conditions (including conditions of entry).

    1. Your contract for purchase starts once we have confirmed your order, and ends immediately after completion of the event for which you have purchased the item(s) and/or ticket(s).

    1. All purchases are subject to credit or debit card verification (if applicable), other security checks, and collection of payment by us. Your order may be cancelled if it has not passed our verification process or if payment is not received in full.

    1. It is prohibited to obtain or attempt to obtain any item(s) through unauthorised use of any robot, spider or other automated device or software, or any other illegal or unauthorised activity. We reserve the right to cancel any order(s) that we reasonably suspect to have been made fraudulently or otherwise in breach of this Purchase Policy, without any notice to you, and any and all item(s) obtained as part of such order(s) will be void.

    1. To prevent fraud and protect the website, we reserve the right to carry out checks and/or request that additional information be provided in order to verify purchases. We may cancel orders which we reasonably suspect to have been made fraudulently.

 

  1. PRICES AND FEES

    1. All prices for item(s) and/or tickets offered for sale from us are inclusive of VAT.

    1. Whilst we try to ensure that all advertised prices are accurate, errors may occur. If we discover an error in the price of any item(s) you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price (in which case we will credit or debit you as applicable) or cancelling your order (in which case you will receive a full refund). If we are unable to contact you to confirm your order at the correct price, you agree that we may treat the order as cancelled and issue you with a full refund.

 

  1. PAYMENT MODALITIES

    1. Payment shall be made in Mauritian Rupees.

    1. Payment on the website can only be made by a valid credit card (mastercard, visa or amex). This form of payment allows for the immediate and final booking of your tickets online. Once a sale is confirmed, no changes or cancellations are permitted except if clause 9 applies.

    1. The payment gateway used on the www.caudanartscentre.com website has been outsourced to 2checkout.com, a trusted provider of online payment services, whose terms you must agree to when making online payments. None of your payment information is seen, dealt with or stored by CDL.

    1. The website is secured by an SSL certificate which systematically encrypts all data which is exchanged on the website. All personal data will be kept confidential and will not be shared with any third party, CDL being registered under the data protection office in Mauritius.

    1. The personal data (excluding payment information) you provide will be used to help better serve you in the future and to communicate with you about future events at the CAC. Furthermore, it will allow CDL to communicate with you regarding your purchase and for the delivery of your tickets.

    1. The Website processes payment through MIPS MyPay who does not store card details. MIPS My Pay is a PCI (Payment Card Industry) compliant payment ecosystem.

      When you choose an online payment option, your card information is securely processed through the payment gateway of our bank partner.

      Rest assured that your card is safely encrypted as it travels over the Internet.

      Important: It is the buyer’s responsibility to verify, under 48 hours, that payment corresponds to what should have been paid and that payment has well been done. No reclamation can be made to MIPS after 48 hours.

 

  1. DELIVERY

    1. Please note that your tickets will be delivered by “e-delivery” (i.e. mobile tickets or print-at-home tickets).

    1. If your tickets have not arrived within one (1) day from the purchase date, please check your spam folder. Should you still not be able to find your tickets, please contact us using the online contact us form on the website. Please include your reference number and the name and postcode that the booking is made under.

    1. We reserve the right to make tickets available for collection by you at the venue box office or at any other designated ticket collection point. We will notify you by telephone or email of the arrangements for collection if this becomes necessary. You may be required to provide your booking confirmation email and your photo ID to collect tickets, as well as the credit or debit card used to make the order.

 

  1. TICKETS

    1. When you receive your tickets, please print them and keep them in a safe place. We will not be responsible for any tickets that are damaged, lost or stolen. Please note that direct sunlight or heat can sometimes damage physical tickets. Furthermore, we recommend that you do not post pictures of your tickets online, unless you have covered the barcode and any other reference numbers on your ticket, as this may allow third parties to counterfeit your tickets or otherwise compromise the integrity of the tickets.

    1. It is your responsibility to check your tickets once they have been delivered; mistakes cannot always be rectified.

    1. Where your tickets are for allocated seats, you have a right only to seats of a value corresponding to that stated on the ticket. We reserve the right (whether before or during the event) to provide alternative seats to those initially allocated to you or specified on the tickets.

 

  1. TICKET RESTRICTIONS

    1. When purchasing tickets from us, you are limited to a specified number of tickets for each event. This number is included on the first purchase page and is verified with every order. This policy is in effect to discourage and prevent unfair ticket buying practices. Tickets may be restricted to a maximum number per person, per credit or debit card and, for some events, a restriction may apply per household as well. We reserve the right to cancel any order(s) for tickets purchased in excess of the relevant limits without notice.

    1. Tickets may be sold subject to certain restrictions on entry or use, such as restricted, obstructed or side view or a minimum age for entry. Any such restrictions will be displayed or otherwise notified to you before or at the time you book the tickets. It is your responsibility to ensure that you read all notifications and other important information displayed or notified to you as part of the purchase process.

    1. You may not resell or transfer your tickets. Any resale or transfer (or attempted resale or transfer) of a ticket in breach of this purchase policy is grounds for seizure or cancellation of that ticket without refund or other compensation.

    1. Tickets purchased from the website may not:

  • be used for advertising, promotions, contests or sweepstakes (or for other such similar commercial gain); and/or

  • be combined with any hospitality, travel or accommodation service and/or any other merchandise, product or service to create a package for sale or other distribution; unless formal written permission is given by us.

 

  1. EVENTS – TIMINGS AND ADMISSIONS 

    1. Please note that advertised start times of events are fixed. You are kindly requested to be present at the CAC at least twenty (20) minutes before the starting date of the event. Should there be any change in the schedule, you will be informed accordingly by email.

    1. Tickets are sold subject to the CDL’s right to alter or vary the programme of an event due to events or circumstances beyond its reasonable control without being obliged to refund monies or exchange tickets.

    1. Generally, every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed.

    1. The event venue may conduct security searches of you and other patrons for safety and security purposes and/or may refuse admission to patrons breaching or suspected of breaching any terms and conditions of the event.

    1. Laser pens, mobile phones, dogs (except guide dogs) and patrons own food and drink are  prohibited. Please check with the venue directly. The unauthorised use of photographic and recording equipment at events is also prohibited. Any unauthorised photos, videos and/or recordings may be destroyed or deleted.

    1. Breach of any of venue terms and conditions or any unacceptable behaviour likely to cause damage, nuisance or injury shall entitle CDL to eject you from the venue.